Refund Policy

At The Emirates Mart, we strive to ensure your complete satisfaction with every purchase you make on our website. In the event that you are not entirely satisfied with your purchase, we offer a straightforward refund policy to address your concerns. Please review the following information to understand our refund process:

Eligibility for Refunds:
To be eligible for a refund, the item(s) must meet certain criteria:

The item(s) must be returned within 14 days from the date of purchase.
The item(s) must be unused, undamaged, and in their original packaging.
The item(s) must be in the same condition as when you received them.
Initiating a Refund:
If you believe that your purchase qualifies for a refund based on the above criteria, please follow these steps:

Contact our customer service team to initiate the refund process. You can reach us via email, phone, or live chat, and our representatives will guide you through the next steps.
Provide our team with relevant details about your order, including the order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive further instructions on how to return the item(s) to us. Please ensure that the item(s) are securely packaged to prevent damage during transit.
Refund Processing:
Upon receiving the returned item(s), our team will inspect them to verify their eligibility for a refund. If the returned item(s) meet the required criteria, we will proceed with processing your refund. The refund amount will be credited back to the original payment method used for the purchase, within 5-7 business days. Please note that the timing of the refund may vary depending on your financial institution.

Refund Exceptions:

While we strive to accommodate all refund requests, certain exceptions may apply:

Customized or personalized items may not be eligible for a refund unless they are faulty or damaged.
Clearance or sale items may not be eligible for a refund unless they are defective or unfit for use.
Shipping charges associated with the original purchase are non-refundable, unless the return is due to our error or a defective product.
Further Assistance:
If you have any questions or concerns regarding our refund policy, or if you require assistance with initiating a refund, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with The Emirates Mart is enjoyable and hassle-free.